Job description
Meds Nexus are looking for a bilingual Senior. P.H.D Specialist – Who is proficient in English and Spanish communication skills for our patient help desk department . It’s salary based role.
Responsibilities:
Answering inbound patient calls and scheduling appointments.
Adding new patients to the system if it does not exist already.
Coordinating with doctor’s offices in the US regarding office hours, appointments and location changes, etc.
Gathering details of patient queries for any results and medications and relaying info to the doctor’s office.
Handle other duties as needed.
Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.
Identify client needs, and respond in a professional, efficient, and courteous manner.
Solve queries from patients regarding their medical issues
Handling Front Desk (USA)
2 to 3 years of hands-on experience in customer support and any call center experience
Requirements:
Minimum bachelor in any domain with excellent English and Spanish communication skills (preferably North American accent)
Experience in MS Office (Word, Excel, PP)
Knowledge of the US Healthcare industry, 2 to 3 years of hands-on experience in customer support
Available to work during US working hours
Must-Have:
Fluent communication skills
International Calling Experience
Job Rewards and Benefits
- Paid Leaves
- Lucrative Monthly Bonuses (TBD)
- MTD Bonus
- HR Bonus
- Inflation Bonus
- Promotion and Increment after probation the period (3 months)
- Medical (TBD)
- EOBI (TBD)
- Saturday and Sunday Off
- Transportation allowances only for female staff
- Complementary Food (Dinner) & Tea/Green Tea (Two times)
Location:
- Meds IT Nexus Office No 1, Top Floor, Gold Mark Plaza, Asghar Mall road, Rawalpindi
Job Timing:
Job Types: Full-time, Contract
Contract length: 36 months
Salary: Rs70,000.00 – Rs90,000.00 per month
