{"id":1593,"date":"2023-03-22T12:45:35","date_gmt":"2023-03-22T12:45:35","guid":{"rendered":"https:\/\/medsnexus.com\/careers\/?post_type=job_listing&#038;p=1593"},"modified":"2023-06-08T12:59:32","modified_gmt":"2023-06-08T12:59:32","slug":"sr-specialist-patient-help-desk","status":"publish","type":"job_listing","link":"https:\/\/medsnexus.com\/careers\/job\/sr-specialist-patient-help-desk\/","title":{"rendered":"Bilingual Senior | P.H.D Specialist (Spanish)"},"content":{"rendered":"<h2>Job description<\/h2>\n<p><strong>Meds Nexus&nbsp;<\/strong>are looking for a bilingual&nbsp;<strong>Senior. P.H.D Specialist&nbsp;<\/strong>&#8211; Who is proficient in&nbsp;<strong>English and Spanish<\/strong>&nbsp;communication skills for our patient help desk department . It&#8217;s salary based role.<\/p>\n<p><strong>Responsibilities:<\/strong><\/p>\n<p>Answering inbound patient calls and scheduling appointments.<br \/>\nAdding new patients to the system if it does not exist already.<br \/>\nCoordinating with doctor\u2019s offices in the US regarding office hours, appointments and location changes, etc.<br \/>\nGathering details of patient queries for any results and medications and relaying info to the doctor\u2019s office.<br \/>\nHandle other duties as needed.<br \/>\nManage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.<br \/>\nIdentify client needs, and respond in a professional, efficient, and courteous manner.<br \/>\nSolve queries from patients regarding their medical issues<br \/>\nHandling Front Desk (USA)<br \/>\n<strong>2 to 3 years<\/strong>&nbsp;of hands-on experience in customer support and any call center experience<\/p>\n<p><strong>Requirements:<\/strong><\/p>\n<p>Minimum bachelor in any domain with excellent English and Spanish communication skills (preferably North American accent)<br \/>\nExperience in MS Office (Word, Excel, PP)<br \/>\nKnowledge of the US Healthcare industry, 2 to 3 years of hands-on experience in customer support<br \/>\nAvailable to work during US working hours<\/p>\n<p><strong>Must-Have:<\/strong><br \/>\nFluent communication skills<br \/>\nInternational Calling Experience<\/p>\n<p><strong>Job Rewards and Benefits<\/strong><\/p>\n<ul>\n<li>Paid Leaves<\/li>\n<li>Lucrative Monthly Bonuses (TBD)<\/li>\n<li>MTD Bonus<\/li>\n<li>HR Bonus<\/li>\n<li>Inflation Bonus<\/li>\n<li>Promotion and Increment after probation the &nbsp;period (3 months)<\/li>\n<li>Medical (TBD)<\/li>\n<li>EOBI (TBD)<\/li>\n<li>Saturday and Sunday Off<\/li>\n<li>Transportation allowances only for female staff<\/li>\n<li>Complementary Food (Dinner) &amp; Tea\/Green Tea (Two times)<\/li>\n<\/ul>\n<p><strong>Location:<\/strong><\/p>\n<ul>\n<li>Meds IT Nexus Office No 1, Top Floor, Gold Mark Plaza, Asghar Mall road, Rawalpindi<\/li>\n<\/ul>\n<p><strong>Job Timing:<\/strong><\/p>\n<ul>\n<li>05:00 PM To 03:00 AM<\/li>\n<\/ul>\n<p>Job Types: Full-time, Contract<\/p>\n<p>Contract length: 36 months<\/p>\n<p>Salary: Rs70,000.00 &#8211; Rs90,000.00 per month<\/p>\n","protected":false},"author":1,"featured_media":1072,"template":"","meta":{"nf_dc_page":"","inline_featured_image":false,"_job_location":"Meds Nexus Pvt Ltd, Office # 1, 4th Floor, Gold Mark Plaza, Asghar Mall Road, Asghar Mall Scheme, Rawalpindi, Pakistan","_application":"admin@medsnexus.com","_company_name":"Medsnexus","_company_website":"https:\/\/medsnexus.com\/","_company_tagline":"Medical Transcription Service","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary_currency":"","_job_salary_unit":""},"job-categories":[102],"job-types":[16],"job_listing_region":[95],"job_listing_tag":[],"acf":[],"_links":{"self":[{"href":"https:\/\/medsnexus.com\/careers\/wp-json\/wp\/v2\/job-listings\/1593"}],"collection":[{"href":"https:\/\/medsnexus.com\/careers\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/medsnexus.com\/careers\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/medsnexus.com\/careers\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/medsnexus.com\/careers\/wp-json\/wp\/v2\/media\/1072"}],"wp:attachment":[{"href":"https:\/\/medsnexus.com\/careers\/wp-json\/wp\/v2\/media?parent=1593"}],"wp:term":[{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/medsnexus.com\/careers\/wp-json\/wp\/v2\/job-categories?post=1593"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/medsnexus.com\/careers\/wp-json\/wp\/v2\/job-types?post=1593"},{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/medsnexus.com\/careers\/wp-json\/wp\/v2\/job_listing_region?post=1593"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/medsnexus.com\/careers\/wp-json\/wp\/v2\/job_listing_tag?post=1593"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}