Meds Nexus are looking for a female P.H.D Specialist with excellent English communication skills for our patient help desk department (Patient Calling). It’s a pure Salary base Role.<\/p>\n
Responsibilities:<\/strong><\/p>\n Answering inbound patient calls and scheduling appointments.<\/p>\n Adding new patients to the system if it does not exist already.<\/p>\n Coordinating with doctor\u2019s offices in the US regarding office hours, appointments and location changes, etc.<\/p>\n Gathering details of patient queries for any results and medications and relaying info to doctor\u2019s office.<\/p>\n Handle other duties as needed.<\/p>\n Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.<\/p>\n Identify client needs, and respond in a professional, efficient, and courteous manner.<\/p>\n Solve queries of patients regarding their medical issues<\/p>\n Handling Front Desk (USA)<\/p>\n 2 to 3 years hands on experience of customer support<\/p>\n Requirements:<\/strong><\/p>\n Minimum bachelor in any domain with excellent<\/p>\n English communication (preferably North American accent) hands-on in MS Office (Word, Excel, PP)<\/p>\n Knowledge of the US healthcare industry2 to 3 years of hands-on experience in customer support<\/p>\n Available to work in US working hours<\/p>\n Must Have:<\/strong><\/p>\n Fluent com skills<\/p>\n Calm Behaviors<\/p>\n Pressure Handling<\/p>\n International Calling Experience<\/p>\n Benefits:<\/strong><\/p>\n Medical Insurance<\/p>\n Annual Increments<\/p>\n EOBI<\/p>\n Performance Based Bonuses<\/p>\n Complementary Dinner<\/p>\n 5 days a week<\/p>\n Sat & Sun: <\/strong>Off<\/p>\n Timings: USA, Eastern Time Zone (5pm to 2am Pakistan Time Zone)<\/p>\n Job Types: Full-time, 36 months<\/p>\n Pay: Rs 50,000.00 – Rs 70,000.00 per month<\/p>\n Job Types: Contract, Full-time<\/p>\n Ability to commute\/relocate:<\/p>\n Rawalpindi: Reliably commute or planning to relocate before starting work (Required)<\/p>\n Education:<\/strong><\/p>\n Bachelor’s (Preferred)<\/p>\n Experience:<\/strong><\/p>\n P.H.D Specialist: 1 -2 year (Preferred)<\/p>\n Language:<\/strong><\/p>\n Fluent In English (Preferred)<\/p>\n","protected":false},"author":1,"featured_media":1072,"template":"","meta":{"nf_dc_page":"","inline_featured_image":false,"_job_location":"Office # 1st, 5th Floor, Gold Mark Plaza, Asghar Mall Rd, Asghar Mall Scheme, Rawalpindi, Punjab 46000","_application":"admin@medsnexus.com","_company_name":"Medsnexus","_company_website":"https:\/\/medsnexus.com\/","_company_tagline":"Medical Transcription Service","_company_twitter":"","_company_video":"","_filled":0,"_featured":1,"_remote_position":0,"_job_salary_currency":"","_job_salary_unit":""},"job-categories":[102],"job-types":[16],"job_listing_region":[95],"job_listing_tag":[],"acf":[],"_links":{"self":[{"href":"https:\/\/medsnexus.com\/careers\/wp-json\/wp\/v2\/job-listings\/4222"}],"collection":[{"href":"https:\/\/medsnexus.com\/careers\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/medsnexus.com\/careers\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/medsnexus.com\/careers\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/medsnexus.com\/careers\/wp-json\/wp\/v2\/media\/1072"}],"wp:attachment":[{"href":"https:\/\/medsnexus.com\/careers\/wp-json\/wp\/v2\/media?parent=4222"}],"wp:term":[{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/medsnexus.com\/careers\/wp-json\/wp\/v2\/job-categories?post=4222"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/medsnexus.com\/careers\/wp-json\/wp\/v2\/job-types?post=4222"},{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/medsnexus.com\/careers\/wp-json\/wp\/v2\/job_listing_region?post=4222"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/medsnexus.com\/careers\/wp-json\/wp\/v2\/job_listing_tag?post=4222"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}